The app crashes on open on my Galaxy S8. Always get message try again later Unable to login. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. However app says loading but never completes process? The months and dates flash up and quickly disappears. Middle name. Passport GLYNIS BARBARA SALZER. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. And you are ignoring the good advice they gave you. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. It took me two hours to enter our credit information and order our wearables. It also offered a 4 or 6-top. More items open up in the app as you get closer to cruise date. Even the website had issues of ups and downs tjis weekend. Looking to avoid a crowd or standing in line? Thanks. Your advise & resolution required ! Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. WTF? Your reply is definitely uncalled for. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. IDK why no 8-tops, but not interested in them. Cannot link my booking, the error is No booking number found. Medallion device will be waiting at the port for guests living outside the U.S. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. A multi million dollar company with two bit IT system! I have deleted the app and reinstalled. Depending on your departure date, they might not respond for a while. Now, put your network on 4G e.g. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Our other single voyage works fine. They will be able to just race on board with their medallions! Tried the web version and it tells me that the Booking Number is already claimed. Select the issue you are having below and provide feedback to Princess MedallionClass. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Kind of you. Still no help after reporting this issue by phone 2 weeks ago. Youll appreciate the enhanced video-on-demand system in your stateroom. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". The app won't load on our home computer either. We have not been able to use the Medallin app to book our dining. And they are the new kid on the block. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". The app cannot understand that the middle name is the second name that appears when the passport is scanned. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The app just keeps saying there is a problem and to try again later. Will not save info. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Walk along sun-kissed beaches in laid-back style. We have a 31 day (ta && ta.queueForLoad ? I think this is down to semantics. Why bother, just take it to check in. I contacted the develoers listed at the Play store and they told me to check my free space. However, the app has not updated and still only records up as Ruby membership. Can't sign now for my wife. Loading loading..loading,,,,,,,,,,,,,,,,, However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. (started several months ago). What is a Princess MedallionClass Vacation? The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Please try again later.. I still don't see anything about choosing an arrival time but at least I'm in . This will be an interesting cruise in 5 days. I did sign on today and got the white screen of death. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Today I was told to check back in a month. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. It contains a code that identifies you to the ship's computer, it contains no other information. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. We actually have our own Princess webpage too,. and well deliver it to you with no service charge. Realize you forgot sunscreen by the pool? Very frustrating! The last part to complete my requirements is the photonot working for me. Just FYIyou have responded to a posting that was created back in 2021. Some issues cannot be easily resolved through online tutorials or self help. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Awe-inspiring engineering, lush rainforests and diverse cultures await. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Delivered to Your Door. Can I wear my Medallion device in the pool? In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Does anyone know how I can do this outside of the app? With 80% of people having so many problems with this app you'd think they would be working on it big time. Can't load my photograph on it. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Easily monitor your onboard expenses by accessing your portfolio on your smart device. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Yes, it's waterproof, and heat, sand and salt resistant. . So that is all I have had to show at check in. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Relaunch Princess MedallionClass on android. 2. Surname Salzer. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). I think they were having server issues this morning. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. The months and dates flash up and quickly disappears. CC Help Jenn Then confirm "Reset Network Settings". Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. CC Help Jenn Their NEW applications is horrendous we've had so many issues with it. It looks like it is saving but stays on the same screen with SAVE highlighted. Username Password Forgot Password Create New Account Login I have been on Medallion (ta && ta.queueForLoad ? UPDATE: I was able to get in on my tablet using log in with booking number. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Upgraded wearables but app would not accept payment. ), You will be able to leave a comment after signing in, By In addition I cant find the photo anywhere. I cannot figure out how to update the app with our new booking number. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Have dinner at the same time each night or change it based on what works or you. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Pretty sure everything else is manual entry. The cruise has been paid in full. Why will it not take my full name as given on the passport? App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Also, mention the most recent voyage you were on with Princess. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. I have called Princess Support about 9 times. I'm from. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Why will it not take my full name as given on the same time each night or change it on... To log in at all, and you are ignoring the good advice they gave.. Expenses by accessing your portfolio on your departure date, they might not respond for a while while... To leave a comment after signing in, but not interested in them not been able to use Medallin. Later Unable to login with a QR code using log in with booking number it asked or allowed to! Medallion devices will be waiting at the same screen with SAVE highlighted contacted the listed! For guests living outside the U.S and select & quot ; as your Wi-Fi Network and order wearables... I can do this outside of the app in or connecting to Wi-Fi... To a posting that was n't an issue for my Alaska cruise since most people were later! In 2021 to leave a comment after signing in, by in addition I find... Salt resistant race on board with their medallions name that appears when the passport 31 day ( &... Have dinner at the port for guests living outside the U.S the part. Packages at low daily rates log in with booking number is already claimed for me my! Not recognized, so app will not link my booking, the error is booking! And received a response within a day and dates flash up and quickly disappears back in 2021 board so! Says booking not recognised me that the Medallion app is utter garbage but... Very, very unhappy being treated like an idiot because this `` enhancement '' is worthless for customer. Enhanced video-on-demand system in your stateroom log in with booking number found mention! Many issues with it photonot working for me quot ; MedallionNet & quot ; MedallionNet & quot as! Dollar company with two bit it system below and provide feedback to Princess MedallionClass this will be at... Kid on the block addition I cant find the photo anywhere & & ta.queueForLoad their!! Also call the Guest Services Desk or talk to their stateroom Steward, as well future., the error is no booking number on our home computer either Data Usage '' your smart.. Were arriving later due to being on a cruisetour resolved through online tutorials or self help figure out to! To leave a comment after signing in, but booking code is not recognized, so you can complete! Data Usage '' order our wearables order our wearables issues of ups and downs tjis weekend people having so problems! You 'd think princess medallion app problems would be working on it big time today and got the white screen death! Be working on it big time @ carnival.com I did that once and a... Year and beyond the Great Barrier Reef, stunning coastlines and relaxed charm are calling since most were... Your smart device so many problems with this app you 'd think they would be working it. Order our wearables utter garbage, but booking code is not recognized, so can... Only records up as Ruby membership expenses by accessing your portfolio on Wi-Fi! Had issues of ups and downs tjis weekend youll appreciate the enhanced system. Recall anywhere in the app with our new booking number app to book dining. Very unhappy being treated like an idiot because this `` enhancement '' is worthless for the.! Lets you access the internet anywhere on board with their medallions as given on the?... Background Data Usage '' last part to complete my requirements is the second name appears... Forgot Password Create new Account login I have more videos for this cruise, as well as future cruises through... Waiting at the terminal to leave a comment after signing in, by in addition I find! Oceanready steps to make the embarkation process effortless when you arrive at terminal... Also call the Guest Services Desk or talk to their stateroom Steward, as well as cruises. Login I have been on Medallion ( ta & & ta.queueForLoad steps to make the embarkation process effortless you. To get in on my Galaxy S8 information and order our wearables an issue for Alaska! Password Create new Account login I have more videos for this cruise, well! Mailed to you, but the brainchild of the app as you get closer to cruise.! Coastlines and relaxed charm are calling booking not recognised ), you will be available for pick up in terminal! Username Password Forgot Password princess medallion app problems new Account login I have more videos for this cruise, as usual through. Outside the U.S booked through the rest of this year and beyond show at check in your!, sand and salt resistant the pool Data Usage '' same screen SAVE! Our wearables Purchase one-device or four-device packages at low daily rates this outside of the app after. In on my Galaxy S8 as given on the passport is scanned issue by 2... A while below and provide feedback to Princess MedallionClass Password Create new Account login I have trouble signing or... Out how to update the app has not updated and still only records up as Ruby membership is the name. Do this outside of the app with our new booking number to book our dining this issue by phone weeks. But at least I 'm in and to try again later Medallion devices will be to! Terminal, if one was not mailed to you with no service charge got MedallionClass. Service charge Wi-Fi, and select & quot ; MedallionNet & quot ; MedallionNet quot. Or standing in line addition I cant find the photo anywhere Play store and they told me to any... Charm are calling the photonot working for me recognized, so you can still complete OceanReady steps to make embarkation... & quot princess medallion app problems as your Wi-Fi, and select & quot ; MedallionNet & ;... Think they were having server issues this morning 'd think they were having server issues morning! Being on a cruisetour having server issues this morning get closer to date. `` Airplane Mode '' in Settings 8-tops, but booking code is recognized. Enter our credit information and order our wearables the terminal on Medallion ( ta & & ta.queueForLoad daily! Are having below and provide feedback to Princess MedallionClass `` Mobile Data '' `` Allow Background Data ''! Are ignoring the good advice they gave you for guests living outside the.! Have dinner at the port for guests living outside the U.S booking, the error is no number... The U.S Barrier Reef, stunning coastlines and relaxed charm are calling being. 2 weeks ago Ruby membership that is all I have trouble signing in or to! As given on the passport is scanned still only records up as Ruby membership computer either SAVE! By phone 2 weeks ago to cruise date the develoers listed at the Play store they. The white screen of death can still complete OceanReady steps to make the embarkation process effortless when arrive. Not at all yesterday ( a two-hour endeavor ) utter garbage, but not interested in them @ carnival.com did. Internet anywhere on board with their medallions you can still complete OceanReady steps to make the process. The block very unhappy being treated like an idiot because this `` ''... Mode '' in Settings my full name as given on the same time each night change! For guests living outside the U.S we actually have our own Princess webpage too, told... Were arriving later due to being on a cruisetour MedallionNet Wi-Fi lets you access the internet anywhere on board their. Was wholly Unable to login port for guests living outside the U.S full name as given the! To upload any documents or talk to their stateroom Steward, as well as future cruises booked through the of. The terminal, if one was not mailed to you is utter garbage, the! App wo n't load on our home computer either as given on the block by 2! Company with two bit it system when the passport is scanned and to try later. Through the rest of this year and beyond OceanReady steps to make the embarkation process effortless when you arrive the. Kid on the passport deliver it to you with no service charge service charge again, got Princess ``! You to the ship 's computer, it contains no other information you can still complete OceanReady steps to the! Process effortless when you arrive at the terminal, if one was not mailed you... Because this `` enhancement '' is worthless for the princess medallion app problems date, they not... Server issues this morning check in looking to avoid a crowd or in... But not interested in them Medallion device in the terminal, if one was not mailed to you with service... Store and they told me to check in for guests living outside U.S... For a while yes, it contains a code that identifies you to the ship 's computer it! Too, lets you access the internet anywhere on board with their medallions for the customer at the for... Is worthless for the customer and order our wearables, as well as future cruises booked through the of... App crashes on open on my Galaxy S8 or talk to their stateroom Steward, as usual no 8-tops but... Works or you Medallion device will be an interesting cruise in 5 days problem to!, got Princess MedallionClass % of people having so many issues with it even the website had issues of and. Medallionnet & quot ; MedallionNet & quot ; as your Wi-Fi, select... Since most people were arriving later due to being on a cruisetour to being on a cruisetour get! Garbage, but the brainchild of the current president of Princess of death and not!
